Welcome to the Bombay Silk Store FAQ. This page answers common questions about our products and services across our categories, including Loungewear, Clothing and Accessories, Accessories, Bedding, Blankets & Quilts, Home Decor, Rugs, Sheets, Bath Robes, Pillow Cases, Pillows, Silk, Duvet Covers and Bed Skirts, Travel Pillows, Mattress Toppers, Luxury Mattress Toppers, Pillow Covers & Shams, Blankets, Quilts, and Pillow Covers.
We offer a wide range of silk and luxury textiles, including Loungewear, Clothing and Accessories, Accessories, Bedding, Blankets & Quilts, Home Decor, Rugs, Sheets, Bath Robes, Pillow Cases, Pillows, Silk products, Duvet Covers and Bed Skirts, Travel Pillows, Mattress Toppers, Luxury Mattress Toppers, Pillow Covers & Shams, and related bedding essentials such as Blankets, Quilts, and Pillow Covers.
Most of our premium products are crafted from high-quality silk or silk blends. Details on material composition and care instructions are listed on each product page.
Product pages include size guides for bedding and apparel. If you’re unsure, contact our support team with your measurements or bed size, and we’ll help you choose the best fit.
Care instructions vary by item. Generally, silk items should be hand-washed or dry-cleaned, using a mild detergent and cool water. Always check the care label on the product page for specific guidance.
Some items may be available for customization or special orders. Please contact our customer service team to inquire about exceptions, lead times, and pricing.
We offer standard and expedited shipping options. Shipping rates and estimated delivery times are shown at checkout based on your location. International shipping availability may vary by product.
We accept returns or exchanges on eligible items within a specified window from delivery. Items must be unused, in original packaging, and with proof of purchase. Some items like intimate apparel or monogrammed goods may have restrictions. Please review our full policy at checkout or contact customer service for assistance.
Once your order ships, you will receive a shipment notification with a tracking number and a link to track the package online.
Yes, we offer gift packaging and a space to include a personal gift message at checkout for eligible items.
We accept major credit cards, debit cards, and other secure payment options as shown at checkout. Some regional payment methods may also be available.
Follow the care label on each item. Silk bedding typically requires gentle washing or dry cleaning, with cool water and mild detergent. Air-drying or low-heat tumble drying (if permitted) is recommended unless specified otherwise.
International shipping is available for select products and regions. Availability, rates, and delivery times will be shown at checkout for your address.
You can reach our support team via email, live chat, or phone. Visit the Contact Us page for hours, methods, and response times.